How do I get a quote?
Find your product. Answer a few simple questions about its condition to see an estimated value. Complete the quote process by entering required customer information. Check your email for a message containing quote details and shipping instructions. The quote is valid for 30 days.
Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.
How is the value of my equipment determined?
The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the website, you'll answer a few simple questions about your product and describe its condition. Based on the information you provide, PowerON determines the estimated fair market value of your device and a quote is displayed instantly.
Can my quoted value change?
PowerON will contact you if the final value differs from the initial quoted value. If the condition of your product is different than described on your quote, we'll send you a revised quote. You will have seven days to either accept or decline the revised quote. If you decline the new quote value and want your product returned, return shipping fees may apply (please see our Terms & Conditions).
What products are eligible for the program?
Any laptop, desktop, tablet, smartphone, smart watch, media player, display, gaming console, or dslr camera - may qualify.
How do I view the status of my quote?
Simply login to your account.
What if I receive a zero-value quote?
We recommend using a local option to help you recycle your electronics simply and safely.
What if I can't find my product?
If your product is less than five years old, please email us at firstname.lastname@example.org. We will provide a custom quote and add your model to our program.
Can I sell to PowerON if I live outside the United States?
No. Our program is only offered to individuals 18 years or older in the U.S.
How will I be paid for my equipment?
All payments WILL be in the form of a Virtual Visa® Reward.
Where can I use my Virtual Visa® Reward?
Your Virtual Visa® Reward may be used wherever Visa® Debit cards are accepted online or over the phone.
How will my Virtual Visa® Reward be sent?
Your Virtual Visa® Reward will be sent to the email address you provided during the trade-in process. The email is sent from our payment vendor's email address (email@example.com) and contains a "Redeem My Virtual Card!" link. Click this link to claim your Virtual Visa® Reward.
How long do I have to claim my Virtual Visa® Reward?
You MUST claim your Virtual Visa® Reward within 180 days of the receiving the email with the link to claim your reward.
Do my reward funds expire?
Yes. Reward funds expire after 12 months.
When should I expect payment for my equipment?
You will receive payment equal to the final value within three (3) weeks after PowerON receives the equipment.
What should I do with my old equipment before I send it in?
Remove any account passwords from your product. Search your product's manufacturer support page assistance. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old product. PowerON assumes no responsibility for loss or confidentiality of personal data on equipment. While in transit to PowerON, any files or data left on your system may be accessible to others if data is not erased.
What happens to my equipment after I send it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled by a contracted recycling supplier in an environmentally responsible manner.
What happens to my personal data?
PowerON's data erasure process includes complete data removal to industry standards (NIST 800-88, HIPAA, and PII compliant). PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer.
How do I ship my product?
For equipment with a quoted value, simply print the PDF attachment included in the "Step 2 - Ship Your Device(s) For Free" email. Take your device(s) along with the printed PDF displaying your barcode to a FedEx Office Print & Ship Center location. A FedEx representative will provide the appropriate box, securely package, and ship your device(s) for you for FREE. PowerON is not responsible for damage to your equipment during shipping.
Is there a weight limit on shipments to PowerON?
Yes. There is a maximum per-box weight limit of 70 pounds.
What if I can't print my shipping label or placard?
Contact PowerON support at firstname.lastname@example.org.
What if I lose the email with my shipping instructions?
Contact PowerON support at email@example.com.
1. Virtual Visa® Reward: The virtual reward is issued by Sutton Bank, member FDIC, pursuant to a license from Visa U.S.A. Inc. It can ONLY be used for purchases on Lenovo.com. Reward funds expire after 12 months. Terms and conditions apply.