Frequently asked questions about the Lenovo Trade-In Program.

What is the Trade-In Program?
The Lenovo Trade-In Program is part of our commitment to minimizing the impact our products have on the environment. It offers you a way to dispose of your electronic equipment responsibly.

What if I can't find my product?
If your device does not appear or is not listed, it does not qualify for the trade-in program.

How do I ship my product?
There are two options available for shipping the product(s) to PowerON after receiving your quote.

For equipment with a quoted value:

Option #1 (Most common method used and saves 5 to 6 business days)

Simply print the PDF attachment included in your "Step 2 - Ship Your Device(s) For Free" email. Take your device(s), along with the printed PDF displaying your barcode, to the nearest FedEx Office Print & Ship Center location. A FedEx representative will provide the appropriate box, securely package, and ship your device(s) for you for FREE!

Option #2 (Least common method and will delay the payment of your product)

Use the account link at the bottom of the "Step 1" or "Step 2" email to access the status page for your trade-in. Click the "Request Packaging Materials" button to have PowerON send packaging materials to your home with a return label. Next, return the packaged product with label affixed to the nearest FedEx location.

Lenovo and PowerON are not responsible for damage to your equipment during shipping.

Is there a weight limit on shipments to PowerON?
Yes. There is a maximum per-box weight limit of 70 pounds.

What if I can't print my shipping label or placard?
Contact PowerON. 1-866-507-1720 (M-F, 8:00am-4:00pm PT)

What if I lose the email with my shipping instructions?
Contact PowerON. 1-866-507-1720 (M-F, 8:00am-4:00pm PT)

How does the Search work?
To quickly identify your PC/Windows device, simply type the device's processor speed into the power search field.

What's the difference between "reuse" and "recycling"?
Equipment may qualify for reuse if it has monetary value and can be resold in the secondary electronics market. Equipment qualifies for recycling if it does not have monetary value.

Why should I use the Lenovo Trade-In Program?
By participating in the Lenovo Trade-In Program you are helping the environment by extending the useful life of products that have value in the secondary electronics market.

As an added benefit, if your product qualifies for reuse - meaning it has monetary value - you'll receive payment equivalent to its fair market value as determined by PowerON. If your product does not have monetary value, we'll recycle it at no cost to you.

Which products qualify for the Lenovo Trade-In Program?
Any Lenovo, PC, or Apple - laptop, desktop, tablet, smartphone, or display - may qualify for reuse or free recycling.

Is a purchase necessary to participate in the program?

Does Lenovo administer the program?
No. Lenovo contracts with PowerON Services, Inc. to administer and manage the Lenovo Trade-In Program.

How is the value of my equipment determined?
The value depends on a variety of factors, including the demand for your specific item in the secondary electronics market and its condition. When you visit the PowerON Trade in tool on the Lenovo website, you'll answer a few simple questions about your device and describe its condition. Based on the information you provide, PowerON determines the estimated fair market value of your device and a quote is displayed instantly.

Can my quoted value change?
Yes. If one of the following is true:

Can my equipment be returned after payment has been generated?
No. Once payment is fulfilled, the item can not be returned.

How will I be paid for my equipment?
Payment is issued in the form of a Virtual Visa® Reward1. Use of Virtual Visa® Reward1 is restricted to online or over the phone purchases at Lenovo.com. You will receive payment equal to the final value within three weeks after PowerON receives the equipment. You will receive an email from reward@virtualrewardcenter.com with details to claim your reward. The link to claim your reward code will expire 180 days from the date of the initial email if not used. Once activated, your prepaid reward will expire after 12 months.

Does the quoted value ever expire?
Yes. Quotes are valid for 30 days. After a quote expires, you may request another quote.

What should I do with my old equipment before I send it in?
PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old device. Lenovo and PowerON assume no responsibility for loss or confidentiality of personal data on equipment. While in transit to PowerON, any files or data left on your system may be accessible to others if data is not erased.

What happens to my equipment after I send it in?
PowerON will test and assess the equipment to determine if it qualifies for reuse. Qualifying equipment, tested in working condition, will be sold in the secondary electronics market as "used." Equipment that does not qualify for reuse will be recycled by a Lenovo-contracted recycling supplier in an environmentally responsible manner.

What happens to my personal data?
PowerON's data erasure process includes complete data removal. PowerON recommends that you perform a complete backup and data wipe (erasure) of all the information on your old computer. Lenovo and PowerON have no responsibility for loss or confidentiality of customer data on reused or recycled equipment.